Return Policy and Refund Policy

1. Eligibility for Returns

We accept returns under the conditions listed below:

Defective or Damaged Items:
If your courtroom dress arrives with manufacturing defects or is damaged during shipping, you are eligible to return it for a full refund or an exchange.
Incorrect Items:
In the event that you receive a product that does not match your order (e.g., wrong size, color, or style), you may return it.
Condition Requirements:
All items must be returned in their original condition—unused, unwashed, and with all original tags, packaging, and accessories intact.
Non-Returnable Items:
Please note that customized or personalized items, as well as items marked as clearance or final sale, are not eligible for return unless they arrive damaged or defective.

2. Timeframe for Returns

Return Initiation Period:
Returns must be initiated within 50 days from the date of delivery. Requests received after this period will not be accepted.
Timely Notification:
To expedite the process, please contact our customer support immediately upon discovering any issues with your order.

3. Return Process

To ensure a smooth return experience, please adhere to the following steps:

Contact Customer Support:
Reach out via email at Legalcode.store@gmail.com or call us at +23409138669774. Provide your order number and a detailed explanation of the issue.
Provide Supporting Documentation:
If applicable, include clear photographs or videos of the defect or damage. This helps us process your request quickly and accurately.
Receive Return Authorization:
Once your request is reviewed, our team will issue a Return Authorization Number (RAN) along with detailed instructions for returning the item.
Prepare the Item for Return:
Pack the item securely in its original packaging with all accompanying documents, labels, and accessories.
Ship the Item:
Use a trackable shipping method to send the item back to us. Customers are responsible for the return shipping costs, unless the return is due to an error on our part (such as receiving a defective or incorrect item).

4. Refund Policy

Inspection and Approval:
Once we receive your returned item, it will undergo a thorough inspection to verify its condition. If it meets the eligibility criteria, your refund will be processed.
Refund Method and Timeline:
Approved refunds will be issued to the original payment method within 7-14 business days after inspection.
Shipping Costs:
Please note that initial shipping fees are non-refundable, except when the return is due to our error.
Partial Refunds:
In some cases where the returned item does not fully comply with our return conditions (e.g., missing tags, signs of use), a partial refund may be issued at our discretion.

5. Exchanges

Eligibility for Exchange:
We offer exchanges for items of equal or lesser value, subject to availability. If you wish to exchange your courtroom dress for a different size, color, or style, please indicate your preference during the return process.
Alternative Options:
If the desired item is unavailable, you may opt for a refund or store credit.

6. Additional Guidelines

Return Shipping Responsibility:
Customers are responsible for all return shipping costs unless the return is due to a defect, damage, or error on our part.
Secure Packaging:
We recommend that you use a reliable, trackable shipping service to avoid any issues with lost or delayed returns.
Communication:
Our customer support team is available to assist you throughout the return and refund process. Do not hesitate to contact us with any questions or concerns.

7. Contact Us

For further assistance or inquiries regarding your return, please contact us using the details below:

Email: Legalcode.store@gmail.com
Phone: +23409138669774

At Legalcode, we value your trust and strive to provide a seamless shopping experience. We appreciate your understanding and cooperation in adhering to our return and refund policy. Your satisfaction is our utmost priority, and we are committed to resolving any issues promptly and efficiently.